Cybercrime is increasingly prevalent in today's digital age, and victims often feel uncertain about how to seek justice. If you are in Gurgaon and need to report a cybercrime, this guide walks you through the process clearly and in the order that actually matters.
What counts as cyber crime
Any criminal activity involving computers, digital devices or the internet: online financial fraud, identity theft, hacking and unauthorised access, data theft, sextortion and blackmail, cyber stalking, and the publication of obscene or defamatory material. These are charged under the Information Technology Act, 2000 read with the Bharatiya Nyaya Sanhita.
Step 1 — If money has moved, call 1930 first
The national cyber financial fraud helpline is 1930. Money that has left your account travels through a chain of accounts and is withdrawn quickly. Reporting within the first hours is what makes it possible to hold funds further down that chain. Do this before anything else.
Step 2 — File on the National Cyber Crime Reporting Portal
Go to cybercrime.gov.in and file the complaint. You will need your own details, the transaction or incident details, and any supporting material you can upload. The portal issues an acknowledgement number — keep it, because every follow-up references it.
Step 3 — Tell your bank in writing the same day
A phone call is not enough. Email the branch and the fraud desk, ask for the transfer to be held, and keep the acknowledgement. Under the RBI limited-liability framework, reporting an unauthorised third-party transaction within three working days protects your position on liability.
Step 4 — Approach the cyber police station
Gurugram has a dedicated cyber crime police station and cyber help desks at the district police stations. Take a written complaint with copies of everything. Where a cognisable offence is disclosed, an FIR must be registered; if it is refused, a complaint to the Superintendent of Police and then an application under Section 175(3) BNSS before the Magistrate are the next steps.
Step 5 — Preserve the evidence properly
- Screenshots of the full chat or call log with numbers visible
- The UPI ID, account number or wallet the money went to
- Transaction IDs and exact timestamps
- Emails and SMS, forwarded with headers where possible
Do not delete anything and do not reset the device. Electronic evidence has to be produced with a certificate under Section 63 of the Bharatiya Sakshya Adhiniyam, and the original device matters.
Step 6 — Follow it up
A portal complaint starts the process; sustained follow-up with the investigating officer is what moves it. Where the amount justifies it, an application to the court for release or restoration of frozen funds is the route to actually getting the money back.
If your own account has been frozen
People who have committed no fraud sometimes find an account frozen because a tainted transfer passed through it. That is defensible, but only with documents showing the transaction was genuine, and it does not resolve itself by waiting. See frozen bank account release.
Facing this yourself?
Call +91 82954 13475 or send the details. The first consultation is free. This post is general information and is not advice on any particular case.